Frequently Asked Questions

Frequently Asked Questions

General Questions

ePromium specializes in providing premium creative products. Our mission is to make high-quality digital products accessible to everyone at a fraction of the official prices. All products are available for use across an unlimited number of websites (domains).

Since our launch in 2018, ePromium has become one of the leading platforms for providing top-tier digital products for web design and development. We pride ourselves on offering the best tools on the market to help you create stunning websites efficiently.

You get premium products which are purchased directly from the original sources, but at a small fraction of the regular price. Unlike those free sites, all files are provided “as-is,” meaning they are free of ads, viruses, or malicious code. We also offer free technical support and assistance with product installation. With regular updates and direct download links, you’ll always have access to the latest versions, including those not readily available elsewhere.

The products on the developers’ websites are often priced higher due to the inclusion of support, licensing, and other services. On ePromium, we offer the same high-quality products at a small fraction of the cost because they are provided without these extra services, making it more economical for users seeking affordable solutions.
If you can not find the product you need, it means we currently do not have it. At the moment, the only request we can accept is items listed on Envato Elements, TemplateMonster, and UI8. We regularly buy premium products and subscriptions, usually the bestsellers and trending ones, but we can’t buy absolutely everything that is on the market. You can recommend any products to us and if at least 50 people request the same product, we will get it for you.
No worries, you can always open a ticket here and we will be happy to answer your questions within 2 business days.
If you find errors or bugs on the website, we would be very grateful if you can tell us about your findings by opening a support ticket.

Payment & Download

Points are inner virtual credits used for purchases on ePromium. You can purchase points here. After receiving the payment, the points will be credited to your account within 60 minutes.
Please note that this process can take up to 60 minutes. Depending on the load on the payment system. Also in some situations, as a rule, when paying in cash or by bank transfer, the time of payment processing can take up to several working days depending on the chosen method of payment. If your purchased points are not added, please open a ticket and we will be happily to solve it as soon as possible.
There is no expiry date for points. The points will be on the balance of your account until you spend them.
Absolutely. Please open a ticket and we’ll transfer the money within 7 business days. Please note that there will be processing fee of 30% and payment gateway fee of 5% – for example, if your remaining points are 100, it means you will receive $65.

Certainly! Before requesting a refund, Please read our refund policy on the Terms & Conditions page first.

The official prices of those products are so high that it is not economically feasible to price them the same. Therefore, such products on ePromium are more expensive.
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